So I accept money for a municipal facility. We have lots of customers who are not always in the best of moods to be forking over money at that time and for the reason they are there. I hate it when someone is in the middle of a transaction and they answer the phone! Hello - people behind you...people who aren't on the phone! When this happens, I just stand there and wait for them to finish. Most of the time I need to either get info from them or give it to them, so everything really HAS to wait for full attention. When/if they try to pay me I just stand there and wait, or tell them I'll wait for them to finish (you know, since the call is OBVIOUSLY more important). For the most part they get the point and get off the phone. By this time the whole lobby is glaring at them and they are slightly embarrassed. I asked if we could post signs that they couldn't use phones at the counter, but management said no. So I made up my own rules. But seriously, they are rules of common courtesy and decency! I don't go to your work at the Drive Thru and talk on my phone, so don't come to my work and do the same.


Love This Email Print Facebook Stumble It! Report